Return & Refund Policy

MeiHwa wants every order to feel considered and cared for. If something is wrong with your order, contact the support team so the issue can be reviewed.

Returns

Because skincare products are personal-care items, opened or used products may not be eligible for return unless they arrive damaged or defective.

Damaged or incorrect items

If your item arrives damaged, defective, or incorrect, contact MeiHwa with your order number and photos of the product and packaging. The support team will review the issue and help with the next step.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Exchanges

If an exchange is appropriate, MeiHwa will provide instructions after reviewing your request.

How to request help

Use the Contact page and include your order number, the item involved, and photos if the item arrived damaged or incorrect.