Help, without the hunt
Questions, answered.
Simple guidance for the MeiHwa routine, your order, and using retinol responsibly. For anything else, contact us.
The MeiHwa ritual
What is the MeiHwa ritual?
A simple routine: cleanse with Gentle Foaming Cleanser, then at night use one Retinol 1% + Vitamin E capsule as tolerated. Use sunscreen during the day.
Can I buy both products together?
Yes. The MeiHwa Ritual Set includes the cleanser and 30 retinol capsules for $65, saving $24 compared with purchasing them separately.
Gentle Foaming Cleanser
What does the cleanser do?
It is designed to gently exfoliate and refresh while leaving skin feeling clean and balanced.
Can I use the cleanser daily?
Use as directed on the product label. If dryness or irritation occurs, reduce frequency or discontinue use.
What are the key cleanser ingredients?
The cleanser features salicylic acid and prebiotic support. Follow the product packaging for complete directions, warnings, and ingredient details.
Can I pair the cleanser with retinol?
Yes. Cleanse first, pat dry, then use retinol at night as tolerated. Use sunscreen during the day.
Retinol 1% + Vitamin E
Why are the capsules individually sealed?
The format helps protect the formula from repeated air and light exposure while providing a simple, measured application.
How often should I use retinol?
Start 1–2 nights per week. If your skin tolerates it well, gradually increase frequency. Reduce use if dryness, peeling, or irritation occurs.
Can beginners use this product?
Beginners can use retinol, but should patch test and start slowly. If you are new to retinol, do not begin with nightly use.
Should I wear sunscreen?
Yes. Retinol can increase sun sensitivity. Use sunscreen during the day while using retinol products.
Can I use retinol while pregnant or breastfeeding?
Consult your physician before using retinol products if pregnant, nursing, or trying to conceive.
Orders, shipping, and returns
How do I track my order?
After your order ships, you will receive a confirmation email with tracking information.
What if my item arrives damaged?
Contact MeiHwa with your order number and photos of the damaged item or package so we can help.
Where can I read shipping and return details?
See our Shipping Policy and Return & Refund Policy.
Still deciding?
See the complete routine.
Learn how the cleanser and retinol capsules fit together, morning and night.
Explore the ritual