Frequently Asked Questions

The MeiHwa ritual

What is the MeiHwa ritual?

The MeiHwa ritual is a simple two-step routine: cleanse first with Gentle Foaming Cleanser, then renew at night with Retinol 1% + Vitamin E Capsules.

Can I buy both products together?

Yes. The MeiHwa Ritual Set includes the cleanser and retinol capsules together.

Gentle Foaming Cleanser

What does the cleanser do?

It is designed to gently exfoliate, refresh the skin, and support a smoother-looking complexion while leaving skin feeling clean and balanced.

Can I use the cleanser daily?

Use as directed on the product label. If dryness or irritation occurs, reduce frequency or discontinue use.

What are the key cleanser ingredients?

The cleanser features Salicylic Acid and prebiotic support. Follow the final product packaging for full Drug Facts, directions, warnings, and ingredient details.

Can I pair the cleanser with retinol?

Yes. Cleanse first, pat dry, then use retinol at night as tolerated. Retinol can increase sun sensitivity, so use sunscreen during the day.

Retinol 1% + Vitamin E Capsules

What is MeiHwa Retinol 1% + Vitamin E?

It is a topical nighttime skincare treatment in individually sealed capsules. The formula combines retinol with Vitamin E to support smoother-looking texture, radiance, and a conditioned skin feel.

Why are the capsules individually sealed?

The capsule format helps protect the formula from repeated air and light exposure while providing a simple, measured application.

How often should I use retinol?

Start 1–2 nights per week. If your skin tolerates it well, gradually increase frequency. Reduce use if dryness, peeling, or irritation occurs.

Can beginners use this product?

Beginners can use retinol, but should start slowly and patch test first. If you are new to retinol, do not begin with nightly use.

Should I wear sunscreen?

Yes. Retinol can increase sun sensitivity. Use sunscreen during the day while using retinol products.

Can I use retinol while pregnant or breastfeeding?

Consult your physician before using retinol products if pregnant, nursing, or trying to conceive.

Orders, shipping, and returns

How do I track my order?

After your order ships, you will receive a confirmation email with tracking information.

What if my item arrives damaged?

Contact MeiHwa with your order number and photos of the damaged item or package so the support team can help.

Where can I read shipping and return details?

See the Shipping Policy and Return & Refund Policy.

How can I contact MeiHwa?

Use the Contact page for customer support and order questions.